After-Sales & Repairs Service

A breakdown? A quality problem? A repair estimate?

______

psm destruction

SHP destruction take-back request form

10/10/2024

______

after-sales return

After-sales returns instructions and contamination form

10/10/2024

______

after-sales service

Start an online procedure to open an after-sales service file

10/10/2024

Or contact our team directly:

Cédric BUCHHOLZER

After-sales Service Manager

cbuchholzer@dutscher.com 03 88 59 52 85

Julien HOEFLER

Product Quality / Recycling Manager

jhoefler@dutscher.com 03 88 59 52 85

Christelle LUDWIG

After-sales Service Technician

cludwig@dutscher.com 03 88 59 52 85

Cynthia BEAUDINET

After-sales administrative assistant

cbeaudinet@dutscher.com 03 88 59 52 85

Jérémy SIMON

After-sales Service Technician

jsimon@dutscher.com 03 88 59 52 85

Control, metrology and micropipettes maintenance

Dutscher relies on its MC2 subsidiary to provide services directly in your laboratories, thanks to its 35-strong technical teams present throughout France.
MC2 is a manufacturer-independent service provider specializing in metrology, maintenance, repair, calibration and inspection of most of your instruments.
This brand neutrality guarantees our impartiality.