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Lumia AssistantServicesInfo & Contact

After-Sales & Repairs Service 

A breakdown? A quality problem? A repair estimate?

 

______
After sales service
Start an online procedure to open an after-sales service file
10/10/2024
accédez au formulaire
______
Returns with decontamination
After-sales returns instructions and decontamination form
10/10/2024
accédez au formulaire
______
PSM destruction
PSM destruction take-back request form
10/10/2024
accédez au formulaire

 

Or contact our team directly:

Cédric BUCHHOLZER
After-sales Service Manager
cbuchholzer@dutscher.com03 88 59 52 85
Julien HOEFLER
Product Quality / Recycling Manager
jhoefler@dutscher.com03 88 59 52 85
Christelle LUDWIG
After-sales Service Technician
cludwig@dutscher.com03 88 59 52 85
Cynthia BEAUDINET
After-sales administrative assistant
cbeaudinet@dutscher.com03 88 59 52 85
Jérémy SIMON
After-sales Service Technician
jsimon@dutscher.com03 88 59 52 85
Lou KILIAN
After-sales Work-study student
lkilian@dutscher.com

 

 

Control, metrology and micropipettes maintenance

 

 

Dutscher relies on its MC2 subsidiary to provide services directly in your laboratories, thanks to its 35-strong technical teams present throughout France.
MC2 is a manufacturer-independent service provider specializing in metrology, maintenance, repair, calibration and inspection of most of your instruments.
This brand neutrality guarantees our impartiality.