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Lumia AssistantServicesInfo & Contact

Privacy Policy 

Last updated in July 2026

Through our exchanges, you provide us with personal information and we thank you for the trust you place in us. We are committed to treat them with consideration and to put them in good use, while ensuring their safety.
This Privacy Policy outlines the nature of the data collected, the means by which it is collected and the use made of it.
By creating your account and accepting our Privacy Policy, you agree that Dominique DUTSCHER collects, processes and uses the personal information as set out below. 

1. Manager and Controller of Personal Information
2. Collection and processing of your data
      2.1. The information you give us
      2.2. Data concerning minors
      2.3. E-mailing - tracking pixel
      2.4. Cookies
      2.5. Data retention
3. Recipients of your data
      3.1. Data flow
4. Data protection
5. Your rights regarding your data
6. Modification of our Privacy Policy
7. Contact us
 

1. Manager and Controller of Personal Information

All your information is processed by Dominique Dutscher SAS - Head Office: 2C, rue de Bruxelles - 67170 BERNOLSHEIM - Phone : +33 3 88 59 33 90 - Fax : +33 3 88 59 33 99 - info@dutscher.com and by the commercial service : 89, rue du Gouverneur Général Éboué, 92130 Issy-les-Moulineaux - Phone : +33 1 41 46 09 80

2. Collection and processing of your data

All the information gathered is intended to personalize and improve your experience with Dominique DUTSCHER. They are used to manage orders, ensure the delivery of our products and services, process payments and communicate with you about our products and services, and our offers. They also improve our online store and our offers through statistical studies.

2.1. The information you give us

When creating your customer account, we ask you to complete a form. The required information, such as your last name, first name, phone number and e-mail address are marked with an asterisk. We do not ask you for additional information to those essential to the processing of your requests.

2.2. Data concerning minors

We do not ask for a date of birth in our account creation form. Therefore, we cannot know your age. However, if we discover that we have collected data from a child under the minimum age without parental consent, we will take appropriate measures to remove this information from our database. Any parent who suspects that his / her child has accidentally or willingly transmitted data to us may contact Dominique DUTSCHER.

2.3. E-mailing

To send you our newsletter and marketing communications, we use the Mailchimp platform.

As part of these email campaigns, Mailchimp uses tracking technologies (including tracking pixels and click tracking) to provide us with statistics such as email open rates, clicks on links contained in our messages, and certain associated technical information (such as the email client used, IP address, and the date and time an email is opened). This information is used solely to measure the effectiveness of our email campaigns and to improve the relevance of our communications.

The data processed for these purposes is not used to make automated decisions about you or for individual marketing profiling.

If you wish to unsubscribe from our mailing list, simply click on the ‘Unsubscribe’ link at the bottom of each of our emails. You can also update your email address via the ‘Update your preferences’ link provided for this purpose in our communications.

2.4. Cookies

The cookies installed on your device help us to identify your browser during your connections to our site. These cookies are issued in order to measure the audience, allowing us to establish statistics of frequentations necessary for the improvement of our products and services. You can enable or disable these cookies by clicking on "Cookie Management" in the footer of our website.

We use Google Analytics as a statistical tool on our website. The list of cookies used by Google can be found here: https://tarteaucitron.io/fr/service/gtag/. To opt out of Google tracking, you can disable cookies for audience measurement via https://tools.google.com/dlpage/gaoptout?hl=en. To learn more about Google's Privacy Policy, go here: https://policies.google.com/privacy.

We use Bitly as a statistical tool on our website. You can disable the use of these cookies at any time by going to https://bit.ly/a/optout. Learn more about Bitly's Privacy Policy here: https://bitly.com/pages/privacy.

This website contains links to other websites. When you click on one of these links, you leave our site and go to another website. That other site may have different terms of use from ours and we cannot be responsible for its content. We invite you to read the privacy policies of the sites you access.

We use Let's sign it as a signature tool for our emails. This tool does not collect personal data and is ISO 27001 & 27018 certified.

We also offer a chatbot service (Lumia™ Lab Guide) accessible only to users logged into their customer account. This service, based on the Voiceflow solution, is designed to respond to queries relating to our products and the scientific applications for which these products are used.
The operation of this chatbot requires prior acceptance of a third-party cookie via our cookie management tool.
The information exchanged with this chatbot is not used to identify users and does not require the input of personal data. It relates exclusively to product searches or technical information.

2.5. Data retention

The data of your customer account are kept in order to ensure the functioning of it and to offer you an efficient assistance in the event of requests relating to your orders (services, customer support, and execution of the contract of sale). We retain all of this data that you can access while your account is active.

3. Recipients of your data

Dominique DUTSCHER handles the processing of your data. This information may be communicated to third parties contractually bound to Dominique DUTSCHER entrusted with tasks essential to the management of your orders, your account and your payments. The communicated data are not used for the benefit of these third-party service providers.

3.1. Data flow

Your data provided during the creation of your customer account on our website is not transferred outside Europe. It is collected, stored and processed in Europe.
The data relating to your newsletter subscription (such as your email address, subscription details, and statistics relating to the delivery of and interaction with our emails) is processed by our service provider, Mailchimp, whose services may involve servers located in the United States. This processing is carried out in accordance with the requirements of the General Data Protection Regulation (GDPR). For further information, please refer to Mailchimp's Privacy Policy. - Visit Mailchimp’s GDPR page.

As part of the use of the Lumia™ Lab Guide chatbot, certain conversation data may be processed by our service provider Voiceflow and hosted on servers located outside the European Union, in particular in the United States. This processing is carried out in accordance with the requirements of the General Data Protection Regulation (GDPR) - Visit Voiceflow’s GDPR page.

4. Data protection

Dominique DUTSCHER uses for his website a protocol "HTTPS", a secure hypertext transfer protocol. Thanks to this protocol, the integrity and confidentiality of your data is ensured between your terminal and the site. The integrity of the site benefits from this protocol, allowing you to navigate safely

We maintain physical and electronic security measures regarding the collection, retention, safeguarding and disclosure of personal information of customers.

It is important to protect yourself from unauthorized access to your password and device. If you share a computer, you must disconnect after each use.

If you notice a flaw in the security of your data, we invite you to contact us immediately.

5. Your rights regarding your data

In accordance with the General Data Protection Regulation (2016/679) of April, 14th 2016, if you reside in the European Economic Area you have the right to access, rectify, transfer and delete your data. You can also oppose the processing of your personal data. You can exercise these rights by contacting our services and via your customer area

You have the option to access your personal information from your customer account as long as it exists.

In case you want to delete your data, the fulfilment of your wishes will be done within 30 days. It is also possible that we keep data in the form of archives, and thus not exploited, for legal purposes only.

You may object to the collection of cookies directly on our website in the section "Information" at the bottom of the page.

You also have the right to oppose the use of your personal information for direct marketing purposes. Email is the only direct marketing channel we use. You may withdraw your consent at any time by using the unsubscribe link included in each of our emails. Withdrawal of your consent does not affect the lawfulness of any processing carried out prior to its withdrawal.

In case of additional needs, you can contact us. We will review your request and respond as soon as possible.

6. Modification of our Privacy Policy

You will be notified by e-mail of any subsequent major changes to our Privacy Policy. We will offer you the opportunity to consent to this new version.

7. Contact us

You can send us any requests for information at info@dutscher.com.